{"id":4239,"date":"2020-08-03T08:50:53","date_gmt":"2020-08-03T08:50:53","guid":{"rendered":"https:\/\/www.splashsurmenorca.com\/faq\/"},"modified":"2022-07-19T08:55:52","modified_gmt":"2022-07-19T08:55:52","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.splashsurmenorca.com\/en\/faq\/","title":{"rendered":"Frequently Asked Questions (FAQs)"},"content":{"rendered":"

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\n\t\t\tMAIN\t\t\t\t\t<\/h4>\n\n\t\t\t\n\t<\/div>\n\t\n\t
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\n\t\t\ta<\/span>\n\t\t<\/div>\n\n\t\t
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\n\t\t\t\tAre there heated swimming pools, hot water pools?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
<\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t
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No. The park does not have air-conditioning in any of its pools.<\/p>\n<\/div>\n\t\t\n\t\t\t

\n\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t
\n\t\n\t\n\t\tBack to Top\t<\/a>\n\n<\/div>\n\t\t\n\t<\/div>\n\n<\/div>
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\n\t\t\ta<\/span>\n\t\t<\/div>\n\n\t\t
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\n\t\t\t\tWhat are the opening hours of Splash Sur Menorca water park?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
<\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t
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Splash Sur Menorca water park is open every day from 10am to 6pm, stopping the slides 15 minutes before closing time.<\/p>\n<\/div>\n\t\t\n\t\t\t

\n\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t
\n\t\n\t\n\t\tBack to Top\t<\/a>\n\n<\/div>\n\t\t\n\t<\/div>\n\n<\/div>
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\n\t\t\ta<\/span>\n\t\t<\/div>\n\n\t\t
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\n\t\t\t\tAre there any restrictions on the use of the slides?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
<\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t
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You should consult the rules of each attraction. There are restrictions depending on your height, weight and physical condition. You will find the rules for the use of the slides on the signs next to each one. You can also ask the monitors and lifeguards if you have any questions. For your safety, you must follow their instructions at all times.<\/p>\n<\/div>\n\t\t\n\t\t\t

\n\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t
\n\t\n\t\n\t\tBack to Top\t<\/a>\n\n<\/div>\n\t\t\n\t<\/div>\n\n<\/div>
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\n\t\t\ta<\/span>\n\t\t<\/div>\n\n\t\t
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\n\t\t\t\tDoes the park have its own car park?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
<\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t
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Yes, the park has an unguarded car park. You should not leave valuables in your vehicle; for this you can use the key locker service (for a fee) which you will find inside the park and which you can request at the ticket office.<\/p>\n<\/div>\n\t\t\n\t\t\t

\n\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t
\n\t\n\t\n\t\tBack to Top\t<\/a>\n\n<\/div>\n\t\t\n\t<\/div>\n\n<\/div>
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\n\t\t\t\tDo I have to queue if I have purchased on the website?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
<\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t
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You will receive a QR code in the email that you will receive after the successful purchase of your tickets. This code will be used to identify you once you arrive at the park and validate your ticket. The validation process requires a quick check-in at the ticket office. At specific times when there is a long queue at the box office, we always try to arrange for one of our team members to attend to you separately to speed up your ticket.<\/p>\n\n

Reservations made on our website generate a single code, which means that all people with tickets for that reservation must enter the park at the same time.<\/p>\n<\/div>\n\t\t\n\t\t\t

\n\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t
\n\t\n\t\n\t\tBack to Top\t<\/a>\n\n<\/div>\n\t\t\n\t<\/div>\n\n<\/div>
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\n\t\t\ta<\/span>\n\t\t<\/div>\n\n\t\t
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\n\t\t\t\tIs it allowed to bring food and\/or drinks into the Splash Sur Menorca water park?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
<\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t
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Yes, the park has free picnic areas suitable for picnics, with tables and shade. Picnicking is only allowed in these areas. In the rest of the park (grassy areas, solariums…) picnicking is forbidden. In any case, for safety reasons, it is not permitted to bring glass containers or glasses into the park.<\/p>\n<\/div>\n\t\t\n\t\t\t

\n\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t
\n\t\n\t\n\t\tBack to Top\t<\/a>\n\n<\/div>\n\t\t\n\t<\/div>\n\n<\/div>
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\n\t\t\ta<\/span>\n\t\t<\/div>\n\n\t\t
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\n\t\t\t\tIs it possible to enter and exit the park several times during the same day?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
<\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t
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Yes. It is essential that you notify the ticket office so that they can stamp it and you can re-enter at any time during the day. We also recommend that you do not throw away your ticket or the receipt of your online purchase to avoid any problems with your identification.<\/p>\n<\/div>\n\t\t\n\t\t\t

\n\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t
\n\t\n\t\n\t\tBack to Top\t<\/a>\n\n<\/div>\n\t\t\n\t<\/div>\n\n<\/div>
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\n\t\t\ta<\/span>\n\t\t<\/div>\n\n\t\t
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\n\t\t\t\tHow can I buy a ticket?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
<\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t
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There are two ways. <\/p>\n\n

ON LINE: You can buy your tickets through our website. Choose your ticket and the day you want to come, buy the ticket and bring it on your phone to validate it at the entrance.<\/p>\n\n

AT THE TICKET OFFICE: You can buy your tickets at the park.<\/p>\n<\/div>\n\t\t\n\t\t\t

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\n\t\n\t\n\t\tBack to Top\t<\/a>\n\n<\/div>\n\t\t\n\t<\/div>\n\n<\/div><\/div>\n\n<\/div>\n
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\n\t\t\tRESTAURANT\t\t\t\t\t<\/h4>\n\n\t\t\t\n\t<\/div>\n\t\n\t
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\n\t\t\ta<\/span>\n\t\t<\/div>\n\n\t\t
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\n\t\t\t\tIs it allowed to bring food and\/or drinks into the Splash Sur Menorca water park?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
<\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t
\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t
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Yes, the park has free picnic areas suitable for picnics, with tables and shade. Picnicking is only allowed in these areas. In the rest of the park (grassy areas, solariums…) picnicking is forbidden. In any case, for safety reasons, it is not permitted to bring glass containers or glasses into the park.<\/p>\n<\/div>\n\t\t\n\t\t\t

\n\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t
\n\t\n\t\n\t\tBack to Top\t<\/a>\n\n<\/div>\n\t\t\n\t<\/div>\n\n<\/div>
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\n\t\t\ta<\/span>\n\t\t<\/div>\n\n\t\t
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\n\t\t\t\tDo you have gluten-free products?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
<\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t
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In our menu you will find gluten-free proposals, such as some of our hamburgers. Ask our bar team to inform you of all the possibilities.<\/p>\n<\/div>\n\t\t\n\t\t\t

\n\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t
\n\t\n\t\n\t\tBack to Top\t<\/a>\n\n<\/div>\n\t\t\n\t<\/div>\n\n<\/div>
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\n\t\t\ta<\/span>\n\t\t<\/div>\n\n\t\t
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\n\t\t\t\tIs it possible to use the hotel buffet?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
<\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t
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As a Splash customer you can also enjoy the buffet at the Hotel Sur Menorca. Suites & Waterpark at a very competitive price. You can make your reservation on the same website when you buy your tickets. In our buffet you will find an extensive gastronomic offer and drinks are also included in the price.<\/p>\n<\/div>\n\t\t\n\t\t\t

\n\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t
\n\t\n\t\n\t\tBack to Top\t<\/a>\n\n<\/div>\n\t\t\n\t<\/div>\n\n<\/div><\/div>\n\n<\/div>\n
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\n\t\t\tRULES OF USE\t\t\t\t\t<\/h4>\n\n\t\t\t\n\t<\/div>\n\t\n\t
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\n\t\t\ta<\/span>\n\t\t<\/div>\n\n\t\t
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\n\t\t\t\tAre there any restrictions on the use of the slides?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
<\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t
\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t
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You should consult the rules of each attraction. There are restrictions depending on your height, weight and physical condition. You will find the rules for the use of the slides on the signs next to each one. You can also ask the monitors and lifeguards if you have any questions. For your safety, you must follow their instructions at all times.<\/p>\n<\/div>\n\t\t\n\t\t\t

\n\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t
\n\t\n\t\n\t\tBack to Top\t<\/a>\n\n<\/div>\n\t\t\n\t<\/div>\n\n<\/div>
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\n\t\t\ta<\/span>\n\t\t<\/div>\n\n\t\t
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\n\t\t\t\tDoes the park have its own car park?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
<\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t
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Yes, the park has an unguarded car park. You should not leave valuables in your vehicle; for this you can use the key locker service (for a fee) which you will find inside the park and which you can request at the ticket office.<\/p>\n<\/div>\n\t\t\n\t\t\t

\n\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t
\n\t\n\t\n\t\tBack to Top\t<\/a>\n\n<\/div>\n\t\t\n\t<\/div>\n\n<\/div>
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\n\t\t\ta<\/span>\n\t\t<\/div>\n\n\t\t
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\n\t\t\t\tIs it allowed to bring food and\/or drinks into the Splash Sur Menorca water park?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
<\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t
\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t
\n\t\n

Yes, the park has free picnic areas suitable for picnics, with tables and shade. Picnicking is only allowed in these areas. In the rest of the park (grassy areas, solariums…) picnicking is forbidden. In any case, for safety reasons, it is not permitted to bring glass containers or glasses into the park.<\/p>\n<\/div>\n\t\t\n\t\t\t

\n\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t
\n\t\n\t\n\t\tBack to Top\t<\/a>\n\n<\/div>\n\t\t\n\t<\/div>\n\n<\/div>
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\n\t\t\ta<\/span>\n\t\t<\/div>\n\n\t\t
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\n\t\t\t\tIs it possible to enter and exit the park several times during the same day?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
<\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t
\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t
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Yes. It is essential that you notify the ticket office so that they can stamp it and you can re-enter at any time during the day. We also recommend that you do not throw away your ticket or the receipt of your online purchase to avoid any problems with your identification.<\/p>\n<\/div>\n\t\t\n\t\t\t

\n\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t
\n\t\n\t\n\t\tBack to Top\t<\/a>\n\n<\/div>\n\t\t\n\t<\/div>\n\n<\/div><\/div>\n\n<\/div>\n
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\n\t\t\tWATER SLIDES\t\t\t\t\t<\/h4>\n\n\t\t\t\n\t<\/div>\n\t\n\t
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\n\t\t\ta<\/span>\n\t\t<\/div>\n\n\t\t
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\n\t\t\t\tAre there heated swimming pools, hot water pools?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
<\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t
\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t
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No. The park does not have air-conditioning in any of its pools.<\/p>\n<\/div>\n\t\t\n\t\t\t

\n\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t
\n\t\n\t\n\t\tBack to Top\t<\/a>\n\n<\/div>\n\t\t\n\t<\/div>\n\n<\/div>
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\n\t\t\ta<\/span>\n\t\t<\/div>\n\n\t\t
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\n\t\t\t\tAre there any restrictions on the use of the slides?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
<\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t
\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t
\n\t\n

You should consult the rules of each attraction. There are restrictions depending on your height, weight and physical condition. You will find the rules for the use of the slides on the signs next to each one. You can also ask the monitors and lifeguards if you have any questions. For your safety, you must follow their instructions at all times.<\/p>\n<\/div>\n\t\t\n\t\t\t

\n\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t
\n\t\n\t\n\t\tBack to Top\t<\/a>\n\n<\/div>\n\t\t\n\t<\/div>\n\n<\/div><\/div>\n\n<\/div>\n
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\n\t\t\tWEB TICKETS\t\t\t\t\t<\/h4>\n\n\t\t\t\n\t<\/div>\n\t\n\t
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\n\t\t\t\tHow much does the entrance fee to Splash Sur Menorca water park cost?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
<\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t
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Fees depend on the age and\/or height of the person. You can consult the tariffs section of the website. You can also check from the ‘Tickets’ section by selecting a specific day to see if there are any special or promotional prices for that date.<\/p>\n<\/div>\n\t\t\n\t\t\t

\n\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t
\n\t\n\t\n\t\tBack to Top\t<\/a>\n\n<\/div>\n\t\t\n\t<\/div>\n\n<\/div>
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\n\t\t\t\tDo I have to queue if I have purchased on the website?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
<\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t
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You will receive a QR code in the email that you will receive after the successful purchase of your tickets. This code will be used to identify you once you arrive at the park and validate your ticket. The validation process requires a quick check-in at the ticket office. At specific times when there is a long queue at the box office, we always try to arrange for one of our team members to attend to you separately to speed up your ticket.<\/p>\n\n

Reservations made on our website generate a single code, which means that all people with tickets for that reservation must enter the park at the same time.<\/p>\n<\/div>\n\t\t\n\t\t\t

\n\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t
\n\t\n\t\n\t\tBack to Top\t<\/a>\n\n<\/div>\n\t\t\n\t<\/div>\n\n<\/div>
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\n\t\t\t\tHow can I buy a ticket?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
<\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t
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There are two ways. <\/p>\n\n

ON LINE: You can buy your tickets through our website. Choose your ticket and the day you want to come, buy the ticket and bring it on your phone to validate it at the entrance.<\/p>\n\n

AT THE TICKET OFFICE: You can buy your tickets at the park.<\/p>\n<\/div>\n\t\t\n\t\t\t

\n\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t
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\n\t\t\t\tCan I change the day if I bought my ticket online?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
<\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t
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No. In the event that the water park is unable to open due to adverse weather conditions, you will be allowed to reschedule for another date. If you are unable to come on another date, we may cancel your booking and refund the amount paid. To do this you should contact us via the form on our website indicating your booking number and the email address you used to make the purchase. Over the phone we cannot accept exchanges as we cannot verify your identity.<\/p>\n<\/div>\n\t\t\n\t\t\t

\n\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t
\n\t\n\t\n\t\tBack to Top\t<\/a>\n\n<\/div>\n\t\t\n\t<\/div>\n\n<\/div><\/div>\n\n<\/div>\n\n\t<\/div>\n\n\t\n<\/div>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

A Can I change the day if I bought my ticket online? No. In the event that the water park is unable to open due to adverse weather conditions, you will be allowed to reschedule for another date. If you are unable to come on another date, we may cancel your booking and refund the…<\/p>\n","protected":false},"author":3,"featured_media":1623,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-microsite.php","meta":{"footnotes":""},"class_list":["post-4239","page","type-page","status-publish","has-post-thumbnail","hentry","description-off"],"yoast_head":"\nFrequently Asked Questions (FAQs) - Splash Sur Menorca<\/title>\n<meta name=\"description\" content=\"Do you have any questions? Find out here everything you need to know to come to the best water park Splash Sur Menorca. 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